LEGAL REFERENCE

Your Privacy Matters to Us

We've built flokitoto around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of our platform...

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flokitoto Your Privacy Matters to Us

Our Privacy Commitment

flokitoto operates under privacy principles designed for Indonesia and supported regions where local law permits. We collect only the information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. Your personal data is encrypted, stored separately from payment details, and never shared with third parties without your consent. We review this policy regularly

to reflect changes in our service and local regulations. If you have questions about how we handle your information, our support team is ready to help.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Email Support Send us your privacy concerns and data requests at [email protected]. We respond within 48 hours and handle all requests with full confidentiality.
Live Chat Chat with our team directly from your account dashboard. Available during business hours to answer questions about your data and how we protect it.
Account Settings Review and update your personal information anytime in your account settings. You control what data we hold and can request corrections or deletion.
WHY VISITORS TRUST US

Why Your Privacy Is Safe With Us

Encryption Standard

All data transmitted between your device and our servers uses industry-standard TLS encryption. Payment information is never stored in plain text on our systems.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or payment data.

Compliance Framework

Our privacy practices align with international data protection standards and local Indonesian regulations for financial and personal information handling.

Limited Access

Only authorized staff with a legitimate business need can access your personal or payment information. All access is logged and monitored.

Data Retention

We keep your information only as long as needed to provide service, process transactions and comply with legal obligations. You can request deletion anytime.

Incident Response

If a security issue affects your data, we notify you immediately and provide clear steps to protect your account. Transparency is our priority.

Consistency Across Our Platform

Same Privacy Rules Everywhere
Whether you're on desktop, mobile or our app, the same privacy protections apply. Your data is handled identically across all platforms.
Unified Account Security
Your login credentials, two-factor authentication and session data are protected by the same encryption whether you access live tables, slots or sportsbook.
Consistent Payment Handling
DANA, OVO, GoPay and QRIS transactions follow the same security protocols. Payment data never touches our general servers.
Single Privacy Policy
This policy covers your entire flokitoto experience. No hidden rules for different features or regions where we operate.
Transparent Updates
When we update this policy, we notify you in advance and explain what changed. You can always access the previous version for comparison.
Your Rights Everywhere
You can request your data, correct information or delete your account from any device. Your privacy rights don't change based on how you access us.
One Support Channel
All privacy requests go through the same support team regardless of platform. Faster resolution, consistent answers, no runaround.
SERVICE CONTEXT

What Defines Our Privacy Approach

Zero-Knowledge Architecture We don't store unnecessary personal details. Only information required for...
Payment Isolation Your DANA, OVO, GoPay and QRIS details are processed through...
Audit Trail Every access to your data is logged with timestamp and...
Consent-First Model We ask permission before using your data for anything beyond...
Deletion on Request Close your account and we delete your personal data within...
Privacy by Default Your account settings come with the strongest privacy options enabled...

Privacy Questions Answered

Payment data is encrypted end-to-end and processed through PCI-compliant payment gateways. We never store full card or wallet details on our servers. Each transaction is verified and logged separately from your account profile.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll compile everything we hold — profile info, transaction history, login records — into a file you can review within 7 days.

No. We never sell your personal data. We share information only with payment processors and legal authorities when required by law. You control marketing communications through your account preferences.

Your personal information is deleted within 30 days of closure. Transaction records required by Indonesian financial regulations are retained for the legally mandated period, then destroyed. You can request immediate deletion of non-essential data.

Active session data is cleared when you log out. Login history is kept for 12 months to help you spot unauthorized access. You can manually clear your login history anytime from your security settings.

Yes. All communication between your device and our servers is encrypted with TLS, regardless of your connection type. Public WiFi doesn't expose your account details or payment information to other users on the network.

Change your password immediately and enable two-factor authentication in your security settings. Contact our support team right away — we'll review your account activity and help secure it. We can also flag suspicious transactions.